SafeCharge

Overview

Rank
7.5/10
Based on 15 Reviews
Position in Rating
5
Since 06 August, 2015
Vote
Company Reviews
«I Trust» 0% (0) Standart 100% (15) «Scam Alert» 0% (0)
Official Name
SafeCharge
Offices in
Cyprus, United Kingdom, Germany, Ireland, Austria, Israel
Business nature
Payment System
Year founded
2007
Services
instant deposits, withdrawals & payouts
Official Website
Official e-mail
 
The SafeCharge International Group Limited conducts its business activities in 2007 and registered in the UK.They are the largest global provider of payment services, technology, and risk management solutions for online and mobile businesses. The company is positioning itself as a leader in the field of advanced payment technologies. SafeCharge has a large customer base around the world and is a trusted payment partner for its customers of various sizes. Their shares are listed on the London Stock Exchange AIM market (symbol SCH), and offices in the following countries: United Kingdom, Cyprus, Bulgaria, Israel, Germany, Austria and Ireland.
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Additional Information

Website Languages
English

SafeCharge Reviews

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28 September, 2018

Martin Lechowicz from United Kingdom

1

Avoid SafeCharge like a plague. They hate their clients. The process of getting accepted in SafeChare is long and unusual. You are being literally interrogated by some anonymous clerks who need to know everything about you and your company. What you do, how do it, for what reason. Yes, it's tipical verification process, you say. Oh no, you are mistaken. I've been verified in more than 10 banks or financial companies before. But this... this is something else. In SafeCharge you are not a client. Tou are not a partner. You are a peasant that comes to his lord to ask for a favor. In my case the process started from a surprise. I was supposed to get a mail, which I didn't. They kept sending it to somebody else. The answer to "I did not receive a mail from you" was: "check better". They insisted that I am somebody else, not even considering possibility that it was them, who could make a mistake. Apparently in SafeCharge the client is always wrong. After writing repeatedly in several e-mails the name of my company and my own, in more and more direct way, they have finally read it. The explanation of what happened was this: the system confused my account with somebody else's account. Dear SafeCharge, you must be joking. What sort of a financial company is that? At this point I started to wonder if I want to deal with company that cannot identify their clients properly. Will my money be also sent to somebody else's account? Then the process started. I've spent two fantastic weeks answering their endless questions. It took long time, because they not working due to holidays most of that time. Working in SafeCharge must be fantastic experience. That mails usually started with "I don't understand". But don't make me go into details. I want to forget. What I expected was verification of reliability of my company. But they didn't care about that. Not a single question touching reliability, reputation, history, state of finances and such. They asked me about URL-s, websites, how I sell, what I sell, what I do, how I do it, why I do it. They needed to understand my business is if they were about to buy it. What sort of company is that, for goodness sake? Eventually I lost my patience. I'm sorry, but I'm not used to such arrogant behavior. I told them what I think about their attitude and moved to another company. My application was denied. It was all the response I was given. No explanation, no names, no reasoning. No help in any way. Stay away from SafeCharge if you have any respect for yourself and your company. I would not recommend them even if their service was free. We all know that financial institutions are famous for their arrogance and love for bureaucracy, but SafeCharge is a completely new level of custom service. In SafeCharge they don't serve you. You serve them.

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28 September, 2018

Anon from Bulgaria

1

Absolutely horrible service. First they are requiring 36 months contractual commitment, for first 6 months their commission is without minimum, for 7th to 12th month minimum is 1,000€, from 13th onward is 2,000€. The cancellation penalty is 36 minus number of completed months times 2,000€. They also charge processing fee for all transactions, with completion rate howering around 55%. Sales from different payment method are kept as separate balances and they arbitrary impose remittance barrier of up to 5,000€ for each and every payment. It is not unheard of for them to cancel a payment method for merchant with not a single word informing you about such action. When you complain expect a reply from your account manager citing some dubious web article he/she read that morning as legal justification. And that is only if said account manager is not again on vacation. Silver lining is that they will treat you as if you are their first and only customer. Meaning that implementing their API will go as if they never had merchants working with them, and they did not have 11 years to fix some technical issues on their side. Expect full compliance with the Murphy's Law and that first 2-3 weeks after going live you will have zero sales. If you have unsuccessful sales due to their fault you will still have to pay fees and commissions for them. Also expect unannounced changes to their API which will absolutely brake payment processing on your side. Things like optional fields sent to their system becoming required and sudden conflicts in between various required and optional fields in information your web page is sending to their system. Their back office system is extremely confusing and complicated, it's more complex than the US tax code. Do not expect to find easily why some sale bounced, they use same error messages for very different error states. Also you will never be able to find out how much funds you currently have from your sales, just how much you had fortnite ago. For some businesses this is a critical information. They do have free training for their customers. But you can expect that person giving you training to just gloss over it, and to be more preoccupied trying to fix the problems some other merchants have than giving you training. During such training you will be promised tons of additional material to be sent via email. You will never get it. You will be promised separate training for their risk management system. You will never get it. You will be promised credentials for their separate risk management system. You will never get it.

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30 July, 2018

Ben Way from Taiwan, Province Of China

8

I have an account in this system because i work with foreign services. its not a bad reliable system, simple interface, reliable protection.

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05 July, 2018

Henrietta from Hungary

8

I can easily transfer money to a bank card and other electronic wallets. I am very satisfied with this service. Qualitatively. I advise everyone to this e-wallet.

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18 June, 2018

Horvey from Tunisia

1

This company is just the worst thing in the world. I dont recomm this nobody. 0/10

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09 February, 2018

Anon from United States of America

1

SafeCharge is okay.... Long process to get on board, I am find with that. The problem is that payouts do not occur consistently. They claim to do a payout every Monday. Sometimes I get it by Wednesday, other times in the next week. When they say they do payout and when they actually do the wire can be different days, even though they will still deduct the amount from the balance they owe you. I don't understand why they hold the money. Basically, from the time you make a sale, you have to wait up to 3 weeks before that sale is included in payout, and then another week or more before you get the funds wired to your account. So, you wait at least a month after making a sale before getting the money. To me, that is too long.

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09 February, 2018

Anon from United States of America

6

SafeCharge is okay.... Long process to get on board, I am find with that. The problem is that payouts do not occur consistently. They claim to do a payout every Monday. Sometimes I get it by Wednesday, other times in the next week. When they say they do payout and when they actually do the wire can be different days, even though they will still deduct the amount from the balance they owe you. I don't understand why they hold the money. Basically, from the time you make a sale, you have to wait up to 3 weeks before that sale is included in payout, and then another week or more before you get the funds wired to your account. So, you wait at least a month after making a sale before getting the money. To me, that is too long.

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31 August, 2016

Henky from Indonesia

10

I use their services for last year and can't tell you nothing bad. I'm still having really good experience with safecharge. They have my trust, now I can blindly leave my funds in e-wallet and spend it later

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20 July, 2016

Guillermo Martinez from Spain

10

The best payment system, that is always on the client's side. Once there was a delay in money withdrawal and I contacted the system administrator. They have called me, asked a few questions and then processed the withdrawal with a lightspeed. Excellent service!

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08 April, 2016

Nenad from Serbia

9

I like it! Would like to wish them to expand their service and add more payment options for online games and all sorts of other entertainment. Also, it seems that most brokers have a possibility to deposit and withdraw using this system. Very nice.

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