SafeCharge

Overview

Rank
7.5/10
Based on 23 Reviews
Position in Rating
4
Since 06 August, 2015
Vote
Company Reviews
«I Trust» 0% (0) Standart 100% (23) «Scam Alert» 0% (0)
Official Name
SafeCharge
Offices in
Cyprus, United Kingdom, Germany, Ireland, Austria, Israel
Business nature
Payment System
Year founded
2007
Services
instant deposits, withdrawals & payouts
Official Website
Official e-mail
 

SafeCharge International Group Limited is a global provider of payment services, technologies and risk management solutions for online and mobile businesses. SafeCharge's mission is to uncover the transformational possibilities of modern payment technologies for merchants; control them and enable them to achieve more. Shares are listed on the AIM market of the London Stock Exchange (symbol SCH), as well as in offices in the following countries: United Kingdom, Cyprus, Bulgaria, Israel, Germany, Austria and Ireland.

SafeCharge has developed the industry's first Native + Payments Engine. Native, because it was originally created as a platform to cover the entire value chain of payments, giving merchants all the benefits of a complete solution for secure payment processing. And + because it also allows you to connect to other payment and risk management partners.
SafeCharge's goal is to provide our customers with access to the most advanced, reliable and transparent payment services on the market.

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Rating chart

Additional Information

Website Languages
English

SafeCharge Reviews

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27 October, 2019

Christianus from Cyprus

10

I actually think and KNOW how great SafeCharge has become last few years. They dominate the FX and Gambling industry for all the right reasons. I am in the eCommerce business 15 years. SafeCharge now also focusses heavily in ALL other vertical markets and some big names are working with them now. Most important is that they believe in customer excellence and grow together with their merchants, which is NOT the case with other leading Payment Service Providers. My best. Christianus

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15 September, 2019

Daniel from Spain

1

He sido estafado por safecharge y no se quieren hacer responsables de su estafa, realice una compra de 240€ y no he recibido ni la compra ni el dinero después de mucho quejarme... Y de esto hace 3 meses y siguen sin responderme... No los recomiendo para nada

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21 March, 2019

Diana Vlasova from Russian Federation

8

Я использую данны электронный платеж уже третий год, претензий нет почти никаких, за всё это время система сбоев не давала. Деньги выводить намного удобнее! Да, здесь берут комиссии, но сейчас ни одна платёжка не работает без комиссий.

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21 March, 2019

Diana Vlasova from Russian Federation

8

Я использую данны электронный платеж уже третий год, претензий нет почти никаких, за всё это время система сбоев не давала. Деньги выводить намного удобнее! Да, здесь берут комиссии, но сейчас ни одна платёжка не работает без комиссий.

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21 March, 2019

Diana Vlasova from Russian Federation

8

Я использую данны электронный платеж уже третий год, претензий нет почти никаких, за всё это время система сбоев не давала. Деньги выводить намного удобнее! Да, здесь берут комиссии, но сейчас ни одна платёжка не работает без комиссий.

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20 March, 2019

Elvira from Israel

9

SafeCharge has become a single wallet for me. It has a convenient opportunity to keep money in several different accounts.

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19 March, 2019

Ann Greti from Greece

9

Work is simple and clear. About your income will never know, withdrawing cash everywhere.

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21 February, 2019

Diana Pais from Malta

1

Hello everyone, could someone plese tell me in what jurisdictions Safecharge can be used? thank you.

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28 September, 2018

Martin Lechowicz from United Kingdom

1

Avoid SafeCharge like a plague. They hate their clients. The process of getting accepted in SafeChare is long and unusual. You are being literally interrogated by some anonymous clerks who need to know everything about you and your company. What you do, how do it, for what reason. Yes, it's tipical verification process, you say. Oh no, you are mistaken. I've been verified in more than 10 banks or financial companies before. But this... this is something else. In SafeCharge you are not a client. Tou are not a partner. You are a peasant that comes to his lord to ask for a favor. In my case the process started from a surprise. I was supposed to get a mail, which I didn't. They kept sending it to somebody else. The answer to "I did not receive a mail from you" was: "check better". They insisted that I am somebody else, not even considering possibility that it was them, who could make a mistake. Apparently in SafeCharge the client is always wrong. After writing repeatedly in several e-mails the name of my company and my own, in more and more direct way, they have finally read it. The explanation of what happened was this: the system confused my account with somebody else's account. Dear SafeCharge, you must be joking. What sort of a financial company is that? At this point I started to wonder if I want to deal with company that cannot identify their clients properly. Will my money be also sent to somebody else's account? Then the process started. I've spent two fantastic weeks answering their endless questions. It took long time, because they not working due to holidays most of that time. Working in SafeCharge must be fantastic experience. That mails usually started with "I don't understand". But don't make me go into details. I want to forget. What I expected was verification of reliability of my company. But they didn't care about that. Not a single question touching reliability, reputation, history, state of finances and such. They asked me about URL-s, websites, how I sell, what I sell, what I do, how I do it, why I do it. They needed to understand my business is if they were about to buy it. What sort of company is that, for goodness sake? Eventually I lost my patience. I'm sorry, but I'm not used to such arrogant behavior. I told them what I think about their attitude and moved to another company. My application was denied. It was all the response I was given. No explanation, no names, no reasoning. No help in any way. Stay away from SafeCharge if you have any respect for yourself and your company. I would not recommend them even if their service was free. We all know that financial institutions are famous for their arrogance and love for bureaucracy, but SafeCharge is a completely new level of custom service. In SafeCharge they don't serve you. You serve them.

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28 September, 2018

Anon from Bulgaria

1

Absolutely horrible service. First they are requiring 36 months contractual commitment, for first 6 months their commission is without minimum, for 7th to 12th month minimum is 1,000€, from 13th onward is 2,000€. The cancellation penalty is 36 minus number of completed months times 2,000€. They also charge processing fee for all transactions, with completion rate howering around 55%. Sales from different payment method are kept as separate balances and they arbitrary impose remittance barrier of up to 5,000€ for each and every payment. It is not unheard of for them to cancel a payment method for merchant with not a single word informing you about such action. When you complain expect a reply from your account manager citing some dubious web article he/she read that morning as legal justification. And that is only if said account manager is not again on vacation. Silver lining is that they will treat you as if you are their first and only customer. Meaning that implementing their API will go as if they never had merchants working with them, and they did not have 11 years to fix some technical issues on their side. Expect full compliance with the Murphy's Law and that first 2-3 weeks after going live you will have zero sales. If you have unsuccessful sales due to their fault you will still have to pay fees and commissions for them. Also expect unannounced changes to their API which will absolutely brake payment processing on your side. Things like optional fields sent to their system becoming required and sudden conflicts in between various required and optional fields in information your web page is sending to their system. Their back office system is extremely confusing and complicated, it's more complex than the US tax code. Do not expect to find easily why some sale bounced, they use same error messages for very different error states. Also you will never be able to find out how much funds you currently have from your sales, just how much you had fortnite ago. For some businesses this is a critical information. They do have free training for their customers. But you can expect that person giving you training to just gloss over it, and to be more preoccupied trying to fix the problems some other merchants have than giving you training. During such training you will be promised tons of additional material to be sent via email. You will never get it. You will be promised separate training for their risk management system. You will never get it. You will be promised credentials for their separate risk management system. You will never get it.

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